Privacy policy

Your data is handled by Team La Reserve, advisers of eXp Global France S.A.S., the data controller. eXp Global France is the licensed agency named in our legal notices.

• What you type into our forms: name, email, phone and message.
• For an online estimate: the address and features of the property. For a sale enquiry: the town and the living area.
• For the Private Collection: your budget, the villages you are interested in and your timing.
• Before a viewing, what you tell us about your budget, financing and plans.
• Once a mandate is signed, proof of identity and the documents anti-money-laundering rules require.
• Your email address if you sign up for the newsletter.
• With your consent, aggregated visit statistics (pages viewed, where the visit came from, device type, scroll depth, clicks on email, phone and external links, form submissions), without cookies and without identifying you.
• Technical data when the site hits an error (browser, page, IP address), so we can fix it. In your browser, only with your consent.

Fields marked as required are needed to answer you. Without them we cannot handle the request.

Answering a request (contact, sale, private collection)

Steps taken at your request before a contract (GDPR art. 6(1)(b)). There is no tick box: the notice under each form tells you this.

Online estimate and the report we email you

Steps taken at your request before a contract (GDPR art. 6(1)(b)).

Checking a buyer’s budget and financing before a viewing

Steps taken at your request before a contract (GDPR art. 6(1)(b)).

Monthly newsletter

Your consent (GDPR art. 6(1)(a) and French Postal and Electronic Communications Code art. L.34-5).

Audience measurement with Plausible

Your consent, given in the cookie banner (GDPR art. 6(1)(a)).

Error monitoring in your browser (Sentry)

Your consent, given in the cookie banner (GDPR art. 6(1)(a)). Without it, the module does not load.

Errors on our servers (Sentry) and site security (Cloudflare)

Our legitimate interest in running a safe, reliable site (GDPR art. 6(1)(f)).

Anti-money-laundering checks once a mandate is signed

Legal obligation (GDPR art. 6(1)(c), French Monetary and Financial Code art. L.561-1 and following).

Your data is never published or sold. Only these recipients have access to it:

Your La Reserve adviser and eXp Global France

To handle your request and, where relevant, the mandate. Our advisers are commercial agents of eXp Global France.

Hostinger International Ltd

Hosting of the site and its database on a virtual private server (VPS) in the European Union.

Cloudflare, Inc.

Content delivery network (CDN), proxy and bot protection.

Google Workspace (Google Ireland Ltd)

The team’s email.

Plausible Insights OÜ

Cookieless audience measurement, only after you consent (European Union).

Functional Software, Inc. (Sentry)

Monitoring of technical errors on the site. In your browser, only after you consent.

Modelo (Septeo group)

Client-relationship software used by your adviser.

Some providers (Cloudflare, Google, Sentry) may process data in the United States. These transfers rely on the EU-US Data Privacy Framework or, failing that, the European Commission’s standard contractual clauses.

Requests and estimates

24 months after the last contact, then deleted automatically.

Newsletter

Until you unsubscribe.

Technical logs

12 months. The IP address is deleted after 90 days.

Transaction files

5 years after the relationship ends (anti-money-laundering rules).

The GDPR (Articles 15 to 22) and the French Data Protection Act give you these rights:

Access

Get a copy of the data we hold about you.

Rectification

Have inaccurate or incomplete data corrected.

Erasure

Ask us to delete your data.

Restriction

Ask us to pause the processing.

Portability

Receive your data in a machine-readable format.

Objection

Object to processing based on our legitimate interest, and to any direct marketing at any time, without giving a reason.

Withdrawing consent

At any time, without affecting what was done before: use the unsubscribe link in each newsletter, or the “Cookie settings” link at the foot of every page.

Instructions after death

Say what should happen to your data after your death (French Data Protection Act, art. 85).

The site sets no advertising cookies. This is everything it uses:

__reserve_consent (lareserve.co)

Stores your choice about audience measurement and error monitoring. Lifetime: 6 months. Exempt from consent.

NEXT_LOCALE (lareserve.co)

Remembers the site language (English or French). Lifetime: the browser session. Exempt from consent.

Cloudflare security cookies (for example __cf_bm)

Bot protection, when set. Lifetime: 30 minutes. Exempt from consent.

Plausible (plausible.io)

No cookie. The script loads only after you accept. It counts page views, scroll depth (25, 50, 75 and 90%), clicks to other sites, clicks on an email or phone link, and form submissions (the form’s name, never its content). It does not identify you.

plausible_ignore (browser local storage)

Set only if you withdraw consent, so that Plausible stops counting straight away. Removed if you accept again. Exempt from consent.

Sentry (sentry.io)

No cookie. The error-monitoring module loads only after you accept. When an error occurs it sends the technical message, the page, the browser and the IP address, and it times the loading of a sample of pages. It stops as soon as you withdraw consent.

You can change your choice at any time with the “Cookie settings” link at the foot of every page.

Write to us and say what you need: